Help

Are your brand frames authentic?

Yes. We guarantee all of our brand frames are 100% authentic. We are a certified reseller of all the brands on our website; all items are acquired directly from the brand manufacturers and distributors.

How to Place an Order for RX Glasses

Browse our frame collections. Or If you already have a frame in mind, you can type it in the search bar. Select a frame.
Decide for frame color: select the color from Frame Color option
Check the frame size. The best way to know which frame size to use is to look at your old frame. On the temple you will find 3 numbers (for example:52-16-135). First is lens width, second is bridge size and last is temple length. (see our diagram under the frame picture). Some frames are coming in just one size. If it is too small or too big it’s a good idea to select a different frame.
a. If you want just the frame press on “Add to cart” button.

b.If you want with prescription lenses, press "Buy with lenses". Our automatic system will select just available options for your frame and prescription. Choose accordingly. At the end “Add to cart”.

Eyeglass prescription

The numbers on your eyeglass prescription describe precisely how your lenses will correct your vision. Keep your prescription up to date. Typically, you’ll see several English or Latin abbreviations:

OD=oculus dexter=Right eye

OS=oculus sinister=Left eye

SPH = Sphere (the number can be with +sign or -sign… very important-do not forget it)

CYL =Cylinder (the number can be with +sign or -sign… very important-do not forget it)

Axis = a number from 0 to 180

Prism =rarely you will see a number but if you do please write it down for us(otherwise you can see double).

Base -this is the direction for the prism (if you have one) = a word= (UP, Down, IN, OUT)

PD=pupillary distance (see next topic)

Pupillary distance (PD)

PD, or pupillary distance, refers to the distance in millimeters between the center of one pupil to the center of the other. Having a correct PD on your glasses prescription insures that you are looking through the ideal spot in your lenses. If this number was not provided on your prescription by your eye Doctor, you can measure it yourself. On your prescription the PD number will be in the ‘PD’ or ‘pupillary distance’ section of your eyeglass prescription. This is often separate from the ‘grid’ section of your prescription - where the doctor writes out the main prescription information. A ‘single’ pupillary distance number is the distance in millimeters between one eye’s pupil to the other eye’s pupil. A ‘dual’ pupillary distance number is the distance in millimeters from each eye’s pupil to the center of your nose. A single PD will be just one number, while a dual PD will have a number for each eye, marked ‘right’ and ‘left’. (Some prescriptions may have ‘OD’ for the ‘right’ eye, and ‘OS’ for ‘left’ eye.)

Is it safe to place an order online?

Absolutely. We care about your security and privacy very much. Our site is secured by SSL certificate from SECTIGO. This allows your access over a secure connection using the HTTPS protocol.
This encrypts the data transmitted between you (the visitor's web browser) and our website, ensuring all data transmitted back and forth is safe and secure. Also our site is hosted and the server managed professionally by DreamHost.

If I need to return my order, where should I drop off the package?

After filling out our Returns form, you can drop the glasses at any USPS drop box.

How do I track my order?

Go to our Order page. You'll need the email address you placed your order with and your order ID (found in your confirmation email).

Do I pay local taxes?

Not in US. Prescription glasses and contact lenses are exempted from taxes.

I entered my order incorrectly. Can I still make changes?

Yes, you can. However, we check what you entered against your doctor prescription if you sent it to us. Usually if we find a mismatch we will contact you. But if you know something went wrong, please make sure to contact our customer service prior to making any changes.

Email:info@broadwayglasses.com

phone: 1-845-233-2762.

Do you accept FSA/HSA money?

There are two ways to shop on BroadwayGlasses.com using your FSA/HSA money.

With an FSA/HSA Debit Card - If you have an FSA/HSA debit card, complete your purchase as you would with any other credit card.
Without an FSA/HSA Debit Card - Simply complete your order and we'll send you an itemized receipt after your purchase.